Returns policy – Shop with confidence

*Due to COVID-19 and hygiene reasons, from now until further notice, we are not able to exchange, return or refund any products purchased from our website, except in cases of faulty packaging – for this or any other concerns, please contact us directly at sales@quitefranklynatural.com.au

In the unlikely event that you are not completely satisfied with a Quite Frankly Natural purchase, please review our return, refund, and exchange policies below.
Quite Frankly Natural (QFN) is committed to achieving the highest standards of product satisfaction from formula and manufacturing through to sale and skin consultation. We pride ourselves on our customer consultations and ask that you carefully consult with our lovely sales team prior to purchase if you are uncertain about your skin suitability to a particular product.

Returns (refunds)

Please email our customer service superstars at sales@quitefranklynatural.com.au within seven (7) days of shipping if you are not satisfied with your purchase so that we can resolve any issues and if necessary organise a return. Quite Frankly Natural reserves the right to limit returns. Due to hygiene standards we are unable to accept returned goods that we reasonably believe have been opened or used. We recommend posting the return via pre-paid, Registered Post. The customer assumes any risk of lost, stolen or damaged goods during transit. The customers assumes liability for parcels lost or damaged in transit if you choose not to insure. Please note that we are unable to refund your original shipping charges. All return shipping costs incurred are at the customer’s expense. Please allow two weeks for your return to be inspected and processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the refund transaction. Please note we do not accept returns on sale or special promotion (including coupon codes) items. For products purchased from a stockist, please contact them directly and consult their store policies.

Reasons for return

If for any reason you have received a faulty product, Quite Frankly Natural will accept returns within 7 days of the shipment. Please contact us via email at sales@quitefranklynatural.com.au with a detailed description of the product fault and a clear photo of the fault.

Exchanges

We kindly ask that you consider your items carefully or consult with our sales team if you are
uncertain before making a purchase as we are unable to offer exchanges through our online store.